Agent Link
Staffing-readiness, service request intake, agent pipeline organization, and assignment preparation for Access Patrol operations.
Agent Link supports service request review, agent interest, availability references, credential-claim review, and assignment preparation. Final staffing, scheduling, dispatch, eligibility, and service confirmation require Access Patrol review.
Overview
What is Agent Link?
Agent Link is Access Patrol's public-facing service request intake and staffing-readiness coordination layer for security operations.
It supports review-based service inquiries, availability references, credential-claim review, staffing-readiness, assignment preparation, and future dispatch coordination after the appropriate human review.
Agent Link supports staffing-readiness and assignment preparation. It does not approve agents, verify credentials, assign guards, schedule shifts, dispatch personnel, or confirm service.
Public Use Cases
Agent Link Public Use Cases
Agent Link public pathways organize interest and readiness information for Access Patrol review.
Agent Pipeline Interest
A security professional expresses interest in joining the Access Patrol agent pipeline through a review-first pathway.
Staffing-Readiness Review
A service request is organized for staffing-readiness review before any coverage, schedule, or assignment is confirmed.
Assignment Preparation
Access Patrol prepares assignment details for internal review before confirming staffing or scheduling with the client or field team.
Who It Serves
Users & Roles
Access assignments, submit activity reports, and manage credentials.
View service status, post-orders, incidents, and billing records.
Review agent reports, approve submissions, and manage team compliance.
Review staffing-readiness, assignment preparation, schedule review, and operational workflows.
Manage approved workflows, account access, and reporting support.
Core Capabilities
Operational Features
Approved agents access assignments, credentials, activity logs, and field reporting.
Clients view active service status, post reports, and manage their service account.
Prepare reviewed service needs for work-order planning, coverage review, and follow-up.
Support availability references, assignment preparation, and future dispatch coordination after review.
Organize agent licensing, certification, and compliance claims for review.
Field agents submit structured daily activity reports tied to assignments.
Document, classify, and escalate incidents from the field.
Supervisors approve reports, review performance, and manage agent compliance.
Ecosystem Connections
How Agent Link Connects
Access & Governance
Who Can Access Agent Link?
Agent Link is not open to the public. Access requires an approved account tied to an active service relationship — as an agent, client, supervisor, or authorized administrator.
Agents must complete onboarding, credential-claim review, and account provisioning before gaining access. Clients are onboarded when a service agreement is established.
Use the public contact or service path if you need help. Active users can sign in directly.
Public Intake
Request Security Services
Submit a security service request for review. This does not dispatch personnel, assign shifts, create staffing commitments, or confirm coverage.
Authorized User Sign In
Access Patrol Home is available to authorized users. Sign in to access approved CAPTAIN Ecosystem tools and role-governed workflows.